we want you to be completely satisfied with your purchase. However, we understand that sometimes things don't go as planned. This policy outlines the conditions under which you can return a product and receive a refund.
What can be returned?
You can return your Creel Taxidermy purchase for a full refund within 30 days of delivery if it meets any of the following criteria:
- Cancellation: If you wish to cancel your order before it ships, please contact us immediately. We will be happy to cancel your order and provide a full refund.
- Damaged on Arrival: If your item arrives damaged in transit, please contact us within 48 hours of delivery. We will arrange for a return shipment using our trusted shipping partners and issue a full refund upon receipt of the damaged item.
- Faulty Manufacturing or Broken After Use (Warranty): We stand behind our craftsmanship and offer a lifetime warranty on all our products. If your item exhibits faulty manufacturing or breaks after use, we will repair or replace it at our discretion. Please contact us for a return authorization and further instructions.
- Change of Mind: If you change your mind about your purchase, you may return it for a full refund within 30 days of delivery, minus any return shipping costs. The returned item must be in original condition and packaging.
- Wrong Item Received: If you receive an incorrect item, please contact us immediately. We will arrange for the return of the wrong item using our trusted shipping partners and ship the correct item to you at no additional cost.
What can't be returned?
- Custom orders cannot be returned for a change of mind, but we will work with you to ensure you are satisfied with the final product.
How to Return an Item
To initiate a return, please contact us by email at [your email address] or phone at [your phone number]. We will provide you with a return authorization number and instructions on how to return your item securely using our trusted shipping partners. We highly recommend using the prepaid shipping label we'll provide to ensure proper handling of your return.
Refunds
Once we receive your returned item and verify that it meets the conditions of this policy, we will process your refund within 5 business days. Refunds will be issued to the original payment method used for the purchase.
Please Note:
- You are not responsible for return shipping costs for damaged items or incorrect shipments.
- We recommend using the prepaid shipping label we provide for a smooth return process.
- We are not responsible for lost or stolen return packages.
Our Commitment to You
We take pride in the quality of our taxidermy work and want to ensure a positive customer experience. If you have any questions or concerns regarding our return policy, please don't hesitate to contact us.
