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At Creel Taxidermy, your satisfaction is our priority. This policy outlines the conditions under which you can receive a full refund for your taxidermy purchase.

Eligible Returns

You can receive a full refund within 30 days of delivery if your return meets any of the following criteria:

  • Cancellation: If you wish to cancel your order before it ships, contact us immediately. We'll cancel your order and issue a full refund.
  • Damaged on Arrival: If your item arrives damaged, contact us within 48 hours of delivery. We'll arrange a return with our trusted shipping partners and issue a full refund upon receiving the damaged item.
  • Faulty Manufacturing or Broken After Use (Warranty): We stand behind our craftsmanship and offer a lifetime warranty on all products. If your item exhibits faulty manufacturing or breaks after use, we will repair or replace it at our discretion. Contact us for a return authorization and further instructions.
  • Change of Mind: If you change your mind about your purchase, you may return it within 30 days of delivery for a full refund, minus return shipping costs. The returned item must be in original condition and packaging.
  • Wrong Item Received: If you receive an incorrect item, contact us immediately. We'll arrange for the return of the wrong item using our trusted shipping partners and ship the correct item to you at no additional cost.

Non-Refundable Items

  • Custom orders cannot be returned for a change of mind, but we'll work with you to ensure your satisfaction with the final product.

How to Return an Item

To initiate a return, contact us by email at [your email address] or phone at [your phone number]. We'll provide a return authorization number and instructions on how to securely return your item using our trusted shipping partners. We highly recommend using the prepaid shipping label we'll provide to ensure proper handling of your return.

Refund Process

Once we receive your returned item and verify that it meets the conditions of this policy, we will process your refund within 5 business days. Refunds will be issued to the original payment method used for the purchase.

Additional Notes

  • You are not responsible for return shipping costs for damaged items or incorrect shipments.
  • We recommend using the prepaid shipping label we provide for a smooth return process.
  • We are not responsible for lost or stolen return packages.

Our Commitment

We are committed to providing high-quality taxidermy work and a positive customer experience. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us.